Terms of service

Terms of Service

Effective Date: July 9, 2026

Welcome to Velora Pets ("Velora Pets," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, placing an order, or interacting with our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or the legal age of majority in your jurisdiction.

  • The information you provide is accurate and complete.

  • You have the legal authority to enter into binding agreements.

2. Products

Velora Pets specializes in pet products and accessories for dogs, cats, and other companion animals.

We work hard to display product descriptions, specifications, and images accurately. However:

  • Product colors may vary due to screen settings.

  • Sizes may have minor manufacturing tolerances.

  • Packaging may differ from product photos.

  • We reserve the right to discontinue products without notice.

3. Pricing

All prices are displayed in the currency selected on our website.

Prices may change without prior notice.

We reserve the right to correct pricing errors, typographical mistakes, or inaccurate product information at any time, including after an order has been placed.

4. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order.

  • Limit purchase quantities.

  • Cancel orders suspected of fraud or abuse.

  • Request additional verification before processing an order.

If payment has already been collected for a cancelled order, a full refund will be issued.

5. Payment

We accept secure payment methods provided through Shopify and our authorized payment partners.

By placing an order, you authorize us to charge the selected payment method for the total purchase amount, including applicable taxes and shipping fees.

6. Shipping

Orders are processed according to our Shipping Policy.

Delivery estimates are provided for convenience only and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs inspections

  • Severe weather

  • Public holidays

  • Supply chain disruptions

  • Events beyond our reasonable control

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review that policy before placing your order.

8. Product Use

Customers are responsible for using all products safely and according to any instructions provided.

Always supervise pets when introducing new toys, accessories, or grooming products.

Velora Pets is not responsible for injuries or damages resulting from misuse, improper installation, neglect, or failure to supervise pets.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Product descriptions

  • Images

  • Graphics

  • Videos

  • Icons

  • Website design

  • Text

  • Branding

is the property of Velora Pets or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

10. User Conduct

You agree not to:

  • Violate any applicable laws.

  • Attempt unauthorized access to our systems.

  • Upload malicious software.

  • Use automated tools to scrape our website.

  • Interfere with website security.

  • Impersonate another individual or business.

  • Submit false or misleading information.

Violation of these Terms may result in immediate termination of access.

11. Reviews & User Content

By submitting reviews, photos, testimonials, or other content to Velora Pets, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, publish, and display that content for marketing and business purposes.

You confirm that your submitted content does not infringe on the rights of others.

12. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of those third parties.

Accessing third-party websites is at your own risk.

13. Limitation of Liability

To the fullest extent permitted by law, Velora Pets shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from:

  • Use of our website

  • Purchase of products

  • Shipping delays

  • Product availability

  • Website interruptions

  • Loss of profits or data

Our maximum liability shall not exceed the amount paid for the applicable order.

14. Disclaimer

Our products and services are provided on an "AS IS" and "AS AVAILABLE" basis.

We make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

16. Governing Law

These Terms shall be governed by the laws applicable in the jurisdiction where Velora Pets operates, without regard to conflict of law principles.

17. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes become effective immediately upon posting on this website.

Your continued use of the website constitutes acceptance of the revised Terms.

18. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Velora Pets

Email: velorashop2025@gmail.com

Business Hours:

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 10:00 AM – 4:00 PM

Sunday: Closed

We aim to respond to all inquiries within 24–48 business hours.