Shipping policy

Shipping Policy

Effective Date: July 9, 2026

Thank you for shopping with Velora Pets! We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how we process and ship your orders.

Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

  • Once your order has been processed and shipped, you will receive a confirmation email with your tracking information, when available.

  • During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Estimated Delivery Times

Estimated delivery times vary depending on your location.

Destination Estimated Delivery
United States 7–15 Business Days
Canada 8–18 Business Days
United Kingdom 7–15 Business Days
Australia & New Zealand 8–18 Business Days
Europe 7–18 Business Days
Other International Locations 10–25 Business Days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and selected shipping method.

From time to time, Velora Pets may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (if available).

Tracking information may take 24–72 hours to update after your order has been dispatched.

Multiple Packages

To provide faster delivery, some orders may be shipped in multiple packages.

If your order contains multiple items, they may arrive on different dates depending on product availability and warehouse locations.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

Velora Pets is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

If you notice an error, please contact us immediately at velorashop2025@gmail.com. While we will do our best to assist, we cannot guarantee that changes can be made once an order has entered processing.

Lost or Delayed Packages

While we work with trusted shipping partners, delivery delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Customs inspections

  • Carrier delays

  • Public holidays

  • Natural disasters

  • High shipping volumes

If your package has not arrived within the estimated delivery period, please contact us at velorashop2025@gmail.com, and we will assist you in tracking your shipment.

Damaged Shipments

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged or incorrect item

  • Photos of the shipping packaging, if applicable

We will review your request and arrange a replacement, exchange, or refund where appropriate.

Delivery Responsibility

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

Velora Pets is not responsible for delays caused by shipping companies, customs authorities, or events beyond our reasonable control.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

We can only make changes or cancel orders before they have been processed for shipment.

Once an order has been shipped, it cannot be cancelled and must follow our Return & Refund Policy.

Contact Us

If you have any questions about shipping or your order, please contact us:

Velora Pets

Email: velorashop2025@gmail.com

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 10:00 AM – 4:00 PM

Sunday: Closed

We aim to respond to all inquiries within 24–48 business hours.