Contact information

Contact Us

We're always happy to help! Whether you have a question about your order, shipping, returns, or our pet products, the Velora Pets support team is here for you.

Customer Support

Email: velorashop2025@gmail.com

We aim to respond to all emails within 24–48 business hours (Monday–Friday).

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 10:00 AM – 4:00 PM

Sunday: Closed

Need Help With?

We're happy to assist you with:

  • Order status and tracking

  • Shipping and delivery questions

  • Returns and refunds

  • Product information

  • Damaged or defective items

  • Payment issues

  • General inquiries

Before Contacting Us

To help us assist you more quickly, please include:

  • Your full name

  • Your order number

  • The email address used to place your order

  • A brief description of your question or issue

  • Photos (if your inquiry involves a damaged, defective, or incorrect item)

Frequently Asked Questions

Before contacting us, you may find the answer you're looking for on our:

  • FAQ Page

  • Shipping Policy

  • Return & Refund Policy

  • Privacy Policy

  • Terms of Service

Our Commitment

At Velora Pets, your satisfaction is our priority. We're committed to providing high-quality pet products and excellent customer service. Every inquiry is handled with care, and we'll do our best to resolve your concerns as quickly as possible.

Thank you for choosing Velora Pets. We appreciate your trust and look forward to serving you and your furry companions!